We learned that communication is 14% words 35% tone and 51% non-verbal. That is significant. When I think of communication I think of the words we say but really it is more the tone we use and non-verbal cues. That is why sarcasm is so detrimental. It sends messages in two competing directions thus making it hard to encode and decode. Code is the processes by which we try to convey our thoughts and feelings and others have to decode our message before they can respond. Our mood affects our ability to decode, which is why conflict can be difficult to communicate through. The truth is we are constantly communicating.


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